Refunds & Returns

Cancellation and Refund Policy

Refund Policy: If a family must cancel, for any reason, we will issue a refund (minus $25.00 processing fee) provided that the cancellation occurs a minimum of 31 days before their program. 

If a family must cancel, for any reason, within 2 days of the start of their program, no refunds or camp credit will be issued.

Cancellation at least 31 days before camp                  Full Refund - $25 processing fee  
Cancellation 15-30 days before camp

70% refund 

 

Cancellation 3-14 days before camp

40% refund 

 

Cancellation 1 or 2 days before camp

No refund

 

Cancellation after camp has started No refund  

Refund Process: All refund requests must be received in writing. Please allow up to 10 business days for your refund to be processed. Refunds are typically issued in the same form of payment as the original payment.  

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.